Delivery information
Orders placed by 6:00 PM on the current day are delivered within two days. Where possible, deliveries can also be made the same or the next day, but only by explicit prior arrangement.
Example: An order placed by 6:00 PM on Tuesday will be fulfilled by 6:00 PM on Thursday at the latest. An order placed after 6:00 PM on Tuesday will be fulfilled by 6:00 PM on Friday.
No deliveries are made on Saturdays or Sundays. Orders placed on weekends or public holidays are shipped on the next business day.
After you place an order online, one of our team members will contact you to confirm it.
Delivery cost:
For Sofia: €3.32 for orders up to 1 kg + €0.76 for each additional kg.
For all other cities:
Paid in full by the customer.
Product returns:
You have the right to return products purchased from us within 7 days of receiving your order. The goods and packaging must be in their original, undamaged condition. In this case, courier costs are paid by the customer. If the goods are damaged upon receipt, please request a report from the courier. If the delivered goods do not match what you ordered, the packaging is damaged, or there is another valid reason, the exchange/return of the goods is at our expense.
Discount of up to 7%
Depending on the value of your order, you receive the following discounts:
For orders over €51.13 - 3%*
For orders over €76.69 - 5%*
For orders over €102.26 - 7%* *
– discounts apply only to products that are not currently on promotion.